Refund Policy

1. Overview

Purchases are handled by our reseller and merchant of record, Polar Software, Inc. ("Polar"). Refunds are issued through Polar to the payment method used for the original purchase.

2. The 14-Day Money-Back Guarantee

If Koubou is not right for you, you may request a full refund within 14 days of your purchase date. You do not need to give a reason. Your request must be submitted within that 14-day window.

The money-back guarantee is not a free trial and should not be relied on as one. Koubou does not currently offer a trial. If you are unsure whether Koubou fits how you work, the guarantee is there so that buying it is a decision you can reverse.

When a refund is issued, your license is deactivated and you will no longer be able to sign into Koubou.

3. After the Guarantee Period

Because Koubou is a one-time purchase rather than a subscription, there is no unused portion of a billing period to refund after the 14-day window closes. We may still consider a refund on a case-by-case basis where a technical fault we are unable to resolve within a reasonable timeframe prevents you from using Koubou.

Refunds after the guarantee period are discretionary and are not available simply because you did not get around to using Koubou, or chose not to use features you paid for.

4. AI Provider Costs Are Not Refundable by Us

Koubou does not include AI credits. Any amounts you spend with an AI provider such as OpenRouter are billed by that provider under their own terms, are separate from your Koubou purchase, and cannot be refunded by us. Requests for those charges must go to the provider that billed you.

5. How to Request a Refund

Email [email protected] and include:

• Your full name.
• The email address you used at checkout.
• Your date of purchase or your Polar order number.
• Optionally, what did not work for you. It is not required, but it helps us improve Koubou.

You can also request a refund through the Polar customer portal linked from your purchase receipt.

6. Refund Processing

Once your request is approved, the refund is returned to the payment method used for the original purchase. Refunds typically take 5 to 10 business days to appear on your statement, depending on your payment provider. Any tax or VAT collected at checkout is refunded with the purchase.

7. Exceptions

Refunds will not be provided where:

• The request is made after the 14-day guarantee period, other than at our discretion as described in section 3.
• Your access has been terminated for a breach of our Terms and Conditions, including sharing or reselling a license key.
• The reason for dissatisfaction was clearly documented before purchase, on this website or in our published policies.
• The reason is beyond our reasonable control, such as internet connectivity, the cost or behavior of a third-party AI provider, the performance of a local model on your own hardware, or a browser you have chosen that does not support an optional feature.

This policy does not limit any statutory refund rights you may have under the consumer law of your country or state.

8. Disputes and Chargebacks

Please contact us before initiating a dispute or chargeback with your payment provider. In most cases we can resolve the issue faster directly, and within the guarantee period a refund is straightforward to arrange. If a chargeback is filed without first contacting us, we reserve the right to contest it and to deactivate the associated license.

9. Changes to This Policy

We may modify this Refund Policy at any time. If we make material changes we will post a notice on our website. The policy that applies to your purchase is the one published on the date you bought Koubou.

10. Contact Us

If you have any questions about this Refund Policy, contact us at [email protected].