Refund Policy

1. Overview

At Koubou, we want you to be completely satisfied with your subscription. This Refund Policy outlines the circumstances under which we provide refunds for our services.

2. Subscription Refunds

We offer a refund on the following basis:

2.1 14-Day Money-Back Guarantee

If you're not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase (the date when you first subscribed to our service). This 14-day period is considered our "money-back guarantee" window.

To qualify for the money-back guarantee, your request must be submitted within the 14-day period from the date of purchase.

2.2 Prorated Refunds

After the 14-day money-back guarantee period has expired, we may offer prorated refunds on a case-by-case basis for the remaining unused portion of your subscription under the following circumstances:

• Technical issues that severely impair your ability to use our services and that we are unable to resolve within a reasonable timeframe.
• Significant and unexpected changes to our service offerings that materially reduce the value of your subscription.

Prorated refunds are calculated based on the number of days remaining in your subscription period at the time your refund request is approved.

Important: Prorated refunds are not available for situations where you simply forgot to use the service, didn't have time to use it, or chose not to utilize the features you paid for. We encourage you to make the most of your subscription during the active period.

2.3 No Refunds for Partial Use

We do not provide refunds for partial use or non-use of our services. If you choose not to use the services you have paid for, you are not entitled to a refund unless it falls within the criteria specified in sections 2.1 or 2.2.

3. How to Request a Refund

To request a refund, please contact our support team using one of the following methods:

• Email: [email protected]

Please include the following information in your refund request:

• Your full name
• The email address associated with your account
• Date of purchase
• Reason for requesting a refund

4. Refund Processing

Once your refund request is approved, we will process the refund using the same method of payment used for the original purchase. Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.

5. Refund Exceptions

Refunds will not be provided in the following situations:

• Your request is made after the 14-day money-back guarantee period has expired, unless it qualifies for a prorated refund as described in section 2.2.
• Your account has been suspended, terminated, or restricted due to violations of our Terms and Conditions.
• The issue for which you are requesting a refund is clearly documented in our service description, terms of service, or other documentation available before purchase.
• The reason for dissatisfaction is beyond our reasonable control, such as internet connectivity issues, incompatibility with your hardware or software that was disclosed in our system requirements, or third-party services that integrate with our platform.

6. Disputes and Chargebacks

We encourage you to contact our support team before initiating a dispute or chargeback with your payment provider. In many cases, we can resolve your issue more quickly and effectively through our customer support channels.

If you file a chargeback without first attempting to resolve the issue with us, we reserve the right to contest the chargeback and take appropriate action regarding your account.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make material changes to this policy, we will notify you by email or by posting a notice on our website. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Refund Policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]